1. Agreement to Terms
By using CoffeeEgg (https://coffeeegg.com), you accept and agree to these Terms & Conditions. If you disagree, do not use this website.
2. Use License
We grant you a limited license to browse and purchase for personal use only. You may NOT:
- Reproduce or distribute content without permission
- Use bots or scrapers to access our Site
- Attempt to hack or reverse engineer
- Remove copyright notices
- Resell products without permission
- Harass staff or other users
- Use our Site for illegal purposes
3. Product Information
3.1 Accuracy
We strive for accuracy in product descriptions and images, but:
- Images are representative (colours may vary slightly due to lighting)
- Coffee tasting notes are subjective and may vary
- Product sizes and quantities are approximate
- Roast levels are guidelines (individual variation occurs)
- International sourcing causes minor packaging variations
3.2 Coffee & Food Disclaimer
Customers are responsible for:
- Reviewing ingredient lists for allergies (esp. caffeine sensitivity)
- Checking best-before dates before consumption
- Proper storage according to instructions
- Consulting a doctor for caffeine-related health concerns
- Following safe brewing practices
3.3 Availability
Products are offered “as available.” We reserve the right to limit quantities, discontinue items, or cancel orders.
4. Pricing & Payment
4.1 Prices
Prices shown at checkout are binding. We reserve the right to change prices without notice.
4.2 Payment Methods
We accept credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All payments are encrypted and secure.
4.3 Payment Security
All transactions use SSL encryption. We do not store full credit card details on our servers.
5. Shipping & Delivery
5.1 Delivery Areas
We ship within the United Kingdom only. Orders outside the UK will be rejected.
5.2 Shipping Times
- Standard delivery: 5-15 working days
- Express delivery: 2-5 working days
These are estimates. Actual times may vary due to supplier delays, shipping carrier delays, weather, or peak seasons.
5.3 Risk of Loss
Risk of loss passes to you upon delivery. We recommend requesting signature confirmation for valuable orders.
5.4 Product Storage
Customers are responsible for proper storage of coffee and merchandise after delivery. Store according to product instructions. CoffeeEgg is not responsible for damage, degradation, or expiration after delivery.
5.5 Lost or Damaged Packages
Contact within 7 days with tracking number and photos. We’ll investigate and arrange replacement or refund.
6. User Accounts
6.1 Account Requirements
- Provide accurate, truthful information
- Keep password confidential
- Notify us of unauthorised access
- Be responsible for all account activities
6.2 Age Eligibility
You must be 18+ to create an account and make purchases on CoffeeEgg.
6.3 Account Termination
We may suspend or terminate accounts for violating these Terms, fraud, chargebacks, or age violations.
7. Intellectual Property
All website content (text, images, logos, designs) is CoffeeEgg property or licensed to us. Unauthorised reproduction is prohibited.
8. Limitation of Liability
COFFEEEGG IS NOT LIABLE FOR indirect, incidental, special, or consequential damages, personal injury, caffeine-related health issues, or data loss. Our total liability doesn’t exceed your purchase amount.
9. Warranty Disclaimer
The Site and all products are provided “AS IS” and “AS AVAILABLE” without warranties of merchantability, fitness for purpose, accuracy, safety, or quality.
10. Food Safety & Health Disclaimer
CoffeeEgg is not responsible for:
- Allergic reactions to coffee or ingredients
- Caffeine sensitivity or health effects
- Foodborne illness or contamination
- Individual taste preferences or satisfaction
- Improper storage or handling after delivery
- Brewing method effects on flavour
11. Indemnification
You indemnify CoffeeEgg from claims, losses, damages, or expenses from your violation of these Terms, use of our Site, or user-generated content.
12. Dispute Resolution
12.1 Informal Resolution
Contact support@coffeeegg.com. We’ll attempt to resolve disputes within 30 days.
12.2 Governing Law
These Terms are governed by English law without regard to conflict of law provisions.
12.3 Jurisdiction
You submit to exclusive jurisdiction of England and Wales courts for dispute resolution.
13. Prohibited Activities
- Harassment, bullying, or threatening behaviour
- Offensive, defamatory, or discriminatory content
- Spamming or unsolicited communications
- Interfering with Site security or functionality
- Fraudulent or illegal activity
- Reselling products without authorisation
- Creating multiple accounts to circumvent restrictions
- Impersonating other users or staff
14. Chargebacks & Fraud
14.1 Chargebacks
Filing chargebacks or payment disputes without attempting resolution results in account termination and refusal of future service.
14.2 Fraud Detection
We use fraud detection systems. High-risk orders may be cancelled or require additional verification.
15. Age Restriction & Legal Compliance
CoffeeEgg is for users 18+. By using our Site, you confirm you are at least 18 years old and comply with all applicable laws.
16. Modifications to Terms
We reserve the right to modify these Terms anytime. Changes are effective immediately upon posting. Continued use means you accept updates.
17. Severability
If any provision is invalid or unenforceable, it will be modified to the minimum extent necessary, and all other provisions remain in full force.
18. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Refunds & Returns Policy, constitute the entire agreement between you and CoffeeEgg.
19. Contact Information
Email: support@coffeeegg.com